SHIPPING & RETURNS

Shipping Policy

Shipping Charges

We offer shipping to customers within the United Kingdom at a flat rate of £8.00 per order. This shipping fee will be added to your total during the checkout process.

Order Processing Time

Orders typically take 2-3 business days to process from the date of purchase. During peak periods, processing times may be slightly longer.

Shipping Method

We exclusively use a next-day delivery service for UK orders. This means that once your order is processed, you can expect it to be delivered to your designated address within the UK the following business day.

Free Delivery for Orders Over £100

We're pleased to offer free delivery for orders over £100 within the UK. For eligible orders, the shipping fee will automatically be waived during the checkout process.

Shipping Confirmation

Upon shipment, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status and delivery progress of your order through our designated carrier.

Address Responsibility

Please note that it is the customer’s responsibility to ensure that the shipping address provided during the checkout process is accurate and complete. We will deliver to the address provided, and any discrepancies or errors in the address may result in delayed or non-delivery of your order.

Estimated Delivery

Our next-day delivery service ensures that you will receive your order promptly. Estimated delivery times may vary based on factors such as your location and the carrier's operational efficiency.

Shipping Restrictions

Please note that we do not ship to P.O. boxes or APO/FPO addresses within the UK.

Lost or Delayed Shipments

While we make every effort to ensure timely delivery, unforeseen circumstances such as adverse weather conditions or carrier delays may occasionally impact delivery times. Rest assured, we strive to minimize such occurrences and will assist in addressing any issues that may arise.

Returns Due to Non-Delivery

In the event that an order is returned to us due to non-delivery or inaccurate address information provided by the customer, we will make every effort to arrange reshipment. Additional shipping fees may be applicable.

Should you have any inquiries or require further assistance regarding shipping, please do not hesitate to reach out to our dedicated customer support team at support@godcustoms.co.uk.

Return & Exchange Policy

At G.O.D Customs, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free returns policy to ensure your peace of mind.

Eligibility for Returns

To be eligible for a return, please make sure that:

- The item is in its original condition, with all tags and labels attached.

- The item is unworn, unused, and free from any signs of damage or alteration.

- You initiate the return process within 7 days of receiving your order.

How to Initiate a Return

To start a return, please follow these steps:

- Contact our customer support team at support@godclothing.co.uk to request a Return Authorisation (RA) number.

- Fill out our Return Request Form, including the RA number, and include it with your return package.

- Package the item securely in its original packaging, and ship it to the address provided by our customer support team.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return label.

Refund Process

Upon receiving and inspecting your return, we will process your refund. Please allow 3 business days for your refund to appear in your original payment method. Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process (as outlined above) to return the original item, and then place a new order for the replacement item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer support team within [Number] days of receiving your order. We will arrange for a replacement or a refund, including return shipping costs.

Non-Returnable Items

The following items are non-returnable:

- Personalized or customized items

- Earrings (for hygiene reasons)

If you have any questions or need assistance with the returns process, please contact our customer support team at support@godcustoms.co.uk.